FAQ

What do I need to bring?


The property will provide most things you would expect in a normal holiday home. However, you will definitely need to bring your own sheets, pillowcases, towels, food, tea, coffee and milk and personal items such as toilet paper and soap. If you feel you may need something in particular please bring it with you, just in case. Duvets, pillows and blankets are provided in all the homes, however, if you are someone who particularly feels the cold then we suggest you bring extra blankets just to be safe.


Can I hire linen instead of bringing it with me?


Yes - the following are the prices for linen hire:
King sheet sets$12.00
Queen sheet sets$10.00
Single sheet sets$8.00
Bath towels$3.00
Hand towels$2.00
Face Cloths$1.50

Tea, coffee, sugar, milk, soap and shampoo can be hired from Hanmer Holiday Homes if needed.


What are the office hours?


The office is open seven days per week from 9am to 5pm with a late night on Friday, usually closing around 9pm (depending on the number of people still required to check in). Xmas Day is the only day we close.


Where do I pick up the keys?


At all times keys need to be collected from our office at 63 Conical Hill Road, Hanmer Springs. This is the main road 400 metres past the shopping area.


What if the office is closed when I need to collect my keys?


Even if it is after hours you should still come to our office. You will have instructions on your confirmation about our after hours collection box. The box will contain an envelope which has your name and the home you have booked, map of the village, HHH check in/out information and keys. Please note that by taking possession of these keys from the box you are agreeing to our terms and conditions of stay. This box is also monitored 24 hours by security cameras.


Is there more than one set of keys?


No, if you are with other people and need to go your own ways while staying at the home then please arrange with your group a mutual place to keep your keys. Be creative.


Do I have to clean?


Yes, a cleaning check list will be given to you when you pick up your keys, however if you choose to pay to have a cleaning service we can do this for you if arranged prior to your stay.
Please note that you must book your cleaning service two weeks prior to your arrival date if you are staying during school holidays.


Is there cleaning products in the home?


Yes. These are often situated in the laundry inside a bucket. Clean rags are also supplied.


Is firewood provided?


Yes


Is the gas bottle for the BBQ provided?


No. This is available for hire at the office for $5.00 per day. Your welcome to bring your own gas bottle from home if you wish - your fittings will need to be universal.



Can I check in earlier than 2pm?


No not really, however we can check for you but please don't be offended if we have to say no. In school holidays this is not possible.


Can I check out later than 11am?


No not really, however we can check for you but please don't be offended if we have to say no. In school holidays this is not possible.


What happens when it snows and the roads are closed?


Each snow event brings different circumstances and its unusual for state highways to be closed for long periods of time especially the southern routes to Hanmer. We keep a close eye on the AA website and have up to the hour information on road conditions, however if the road is closed we can either re book you for another time or refund you.

Can we put up a tent?


No sorry


Can we hook our campervan/caravan up to the house power?


No sorry


If the house I choose sleeps 6 can I bring extra people?


No, the owners of the homes have set them up for the amount of people they wish to have in their home. This is often based on seating options, home wares and facilities within the home. We do not count babies in portacots as extra.


Can you provide some information about what to do in Hanmer Springs?


Check out the following link http://www.hanmersprings.co.nz. This has some great information about Hanmer Springs and the attractions we have to offer.