Terms and Conditions for booking a house with Hanmer Holiday Homes 2004 Ltd.

What to bring

All houses are fully furnished. The tenant is required to bring their own sheets, towels, pillowcases, food & beverages and personal hygiene products (including toilet paper). Linen can be hired if required at the rates below. All other bedding, cooking utensils etc are provided. Homes with log fires have wood provided.

Linen Hire:
King sheet sets	$10.00
Queen sheet sets	$8.00
Single sheet sets	$6.00
Bath towels	$3.00
Hand towels	$2.00
Face Cloths	$1.50

Barbeques

Any home listed with a BBQ will not have a gas bottle provided. You will need to bring your own or hire one from Hanmer Holiday Homes for $5 per night. This will need to be picked up and returned to the Hanmer Holiday Homes office by the tenant during office hours. Any BBQ used by a tenant is required to be cleaned properly prior to departure. BBQs are inspected after every tenant and if you fail to clean the BBQ after using it, you will be charged a $30 cleaning fee.

Cleaning

Unless stated otherwise the price quoted does not include cleaning by Hanmer Holiday Homes - the tenant must leave the house clean and tidy for the next tenant. If you feel that you would be unable to clean the home or have no desire to be cleaning on your holiday, please advise us and we will arrange to have it cleaned for you for an extra charge (excluding dishwashing and bed making). Please note that you will need to check-out by 10am if you require our cleaning service. We will inspect the home after your departure and reserve the right to charge you for a clean if this is not done satisfactorily.

Occupancy

Please do not exceed the maximum number of occupants. Pitching tents is not permitted.
Minimum night limitations may apply to event weekends, long weekends due to Statutory Holidays, or school holiday periods. Please enquire with Hanmer Holiday Homes if necessary.

Over 20 years of age

It is our company policy to prohibit bookings made for groups of individuals who have anyone under 20 years of age (please note: this does not include families with children under 20 or groups of workers). Proof of age may be requested from any individual at any time and those unable to comply will be asked to vacate.

Pets

Many of the homes will not allow pets. It is essential for health reasons (i.e. allergies) that this is complied with.

Smoking

Smoking is prohibited in all of our Hanmer Holiday Homes.

Damage

The tenant is liable for damages to any property or content of the property incurred during their stay. Please inspect the property and report any damage immediately to the managers upon arrival.

Noise

Noisy parties or gatherings are not permitted. We ask that you respect the neighbours. If complaints are received the tenant will be ask to quieten down. Upon receipt of further complaints Hanmer Holiday Homes reserve the right to evict the tenant from the property.

Check-in

When planning your trip please make note that the check in time is any time after 2pm. It does not matter if you arrive late in the evening as the managers live on site and will always make the keys available to you.

Check-out

Standard check-out time is 11am but if you have purchased a full cleaning service we require that you check-out by 10am. Late check out may only be possible at the discretion of management and will incur a fee of $20/hour. Should you wish to have a late checkout you will need to contact us prior to your arrival.

Payment

Each booking made attracts a $10 non refundable administration fee. This fee is in addition to the nightly tariff quoted for each home and is charged only once for each booking.

Please note a $20 surcharge will be applicable to one night bookings made for weekends or holiday periods. There may also be a minimum number of nights permitted to be booked for event/long weekends. Please enquire if necessary.

A deposit of 50% of the total cost of accommodation is required to secure your booking. Should the booking be only for one night then payment in full is required. This will be deducted from your account and any remaining balance will be payable upon arrival. A booking confirmation will be forwarded to you upon confirmation of availability and receipt of payment.

You may pay your deposit by direct deposit, cheque, Visa or Mastercard. We will send you our bank account details when you make your reservation request. Credit cards are charged the required deposit and you may pay your balance as you wish upon arrival.

Deposit payment is required within seven days of confirmation of a reservation request. Hanmer Holiday Homes reserve the right to rebook a home should this not be paid on time. Should you require extra time or wish to cancel a booking please contact us immediately.

If a booking is made within 21 days of the expected arrival date then the deposit will be required within 48 hours.

Once a deposit is received we will email a confirmation receipt with information on where to pick up the key, reference numbers etc.

In the event of an account not being paid when due, for either accommodation, sundry hire or other possible charges we reserve the right to charge the credit card number provided, or if not provided, to invoice the tenant and if necessary refer the account to a debt collection agency and add all costs of collection to that account.

Cancellations and Alterations

If you wish to cancel your booking for any reason 21 days or more prior to arrival date you will receive a refund of the deposit made less the $10 non refundable administration fee.

If you wish to cancel within 21 days of arrival date, your deposit will not be refunded and you will be liable for payment of the full period of time originally booked unless the same home is able to be re-let for the same period.

Should you choose to shorten the length of your stay within 21 days of your arrival date you will still be liable for the full period originally booked. Please choose your dates carefully.

Transferring a confirmed booking from one home to another will incur a $20 administration fee. Please select your home carefully. Please note transferring a booking is only permitted 21 days or more prior to the arrival date, this is otherwise deemed to be a cancellation for the original home.

All bookings are subject to cancellation due to unforeseen circumstances including the sale of the property, long-term letting or other events outside Hanmer Holiday Homes control. If your booking is cancelled we will endeavour to book you into an equivalent home, however Hanmer Holiday Homes takes no responsibility if this is not possible. Any existing deposit may be either put towards a new booking or refunded in full.

Lost Property

While every care will be taken to retrieve lost items Hanmer Holiday Homes will not be held accountable or responsible for items lost or left behind by tenants. Hanmer Holiday Homes reserves the right to charge a collecting fee for any items left behind by the tenant. Items will be held for a period of three months before being disposed of.

Faults

We do not guarantee that the products and services that are listed in any of the homes will be continuous or fault free. HHH will endeavour to repair/replace any faulty item but given the limited services available in the village this may not always be immediately possible. Events beyond our control, such as poor weather, power cuts or unforeseen electronic breakdowns, do not give the tenant the automatic entitlement to a discount, unless such event has prevented the tenant from being able to safely occupy the property altogether and HHH are unable to relocate the tenant to a property of equal size and standard.

Changing These Terms and Giving Notices

We may change these terms, by changing or removing existing terms or adding new ones, at any time. The change applies from the time it is published on our site. If we need to give you any notice, we can do this by emailing you at the last email address you have provided us. You are deemed to have received the email at the time the email leaves our server.

General

These terms constitute the entire agreement between you and ourselves

Our failure or delay in exercising or enforcing any right or provision of these terms shall not constitute a waiver of such right or provision.

If any provision of these terms is found by a Court of competent jurisdiction to be invalid, the parties nevertheless agree that the Court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of these terms remain in full force and effect.