FAQ

The property will provide most things you would expect in a normal holiday home. However, you will definitely need to bring your own sheets, pillowcases, towels, food, tea, coffee and milk and personal items such as toilet paper and soap. If you feel you may need something in particular please bring it with you, just in case. Duvets, pillows and blankets are provided in all the homes, however, if you are someone who particularly feels the cold then we suggest you bring extra blankets just to be safe. We do offer a hire service for any linen, and can provide items like tea, coffee, milk etc if requested.

The office is open 9am to 5pm Monday to Friday, and 9:30am - 5pm Saturday and Sunday and public holidays. Urgent after-hours service is still available at all other times by calling the office on (03) 315 7336

On the morning of your departure you will be sent a text (SMS) with further details on the process for leaving the property, including where to leave the keys. This is a contactless, safe, service and therefore you should not need to go to the HHH office.

Yes
We will do our best for you but please don't be offended if we have to say no. In school holidays this is not always possible.

Each snow event brings different circumstances and it is unusual for State Highways to be closed for long periods of time, especially the route from Christchurch to Hanmer Springs. We keep a close eye on the AA website and have up to the hour information on road conditions, however if the road is closed for a long period of time we can either re book you for another time or refund you.

No, sorry.

Check out the following link https://visithanmersprings.co.nz/activities/. This has some great information about Hanmer Springs and the attractions we have to offer.

Yes - the following are the prices for linen hire:

King sheet sets $20:00
Queen sheet sets $17:00
Single sheet sets $14:00
Bath towels $4:00
Hand towels $3:00
Face Cloths $2:00

Tea, coffee, sugar, milk, soap and shampoo can be hired from Hanmer Holiday Homes if needed.

We provide a contactless, safe, service for your check-in and you do not need to come to our office to collect keys, but instead go straight to the holiday home you have booked. You will be contacted a few days prior (via email) to let you know the process of check in and on the day of arrival you will be sent a text (SMS) and email with further details on how to gain access to the property.

No, if you are with other people and need to go your own way while staying at the home, then we suggest you use the lockbox provided at the property for this purpose. Don't forget the code!

No. This is available for hire at the office for $7.00 per day. You're welcome to bring your own gas bottle from home if you wish - your fittings will need to be universal.
We will do our best for you but please don't be offended if we have to say no. In school holidays this is particularly hard because there is normally someone looking to check in as soon as possible and we have to do inspections, repairs and maintenance etc in a narrow space of time.

No, sorry.

No. The owners of the homes have set them up for the amount of people they wish to have in their home. This is often based on seating options, home wares and facilities within the home. We do not count babies in portacots as part of this limit however.

If you placed your booking with us via Airbnb, Booking.com, Expedia or any other company and you want to cancel or amend your booking, you will need to communicate directly with the company that you made the booking with. They will be able to help you as Hanmer Holiday Homes is not permitted to make changes to bookings from other companies.

You have options.  If you choose to save some money and do it yourself then a cleaning checklist is provided in the Compendium in your home.

A cleaning service is available should you choose to pay to for it, but you need to arrange this prior to your stay. Please note that you must book our cleaning service 7 days prior to your arrival date, and if you are staying during school holidays our resources are stretched, so ask that you let us know even sooner if possible. 

Please note that you will need to check-out by 10:00am if you require our cleaning service. All we ask is that you leave it nice and tidy, and the rest is taken care of. Please leave rubbish and recycling in the outdoor bins provided, wash any used dishes, or put them in the dishwasher and leave the dishwasher running, and return any furniture you may have moved during your stay. 

Yes. These are often situated in the laundry inside a bucket. Clean rags are also supplied.

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